Reference

Legal terms that protect your account and payouts

When you open an account with pasti toto, you're protected by clear terms covering deposits via DANA, OVO, GoPay and QRIS, withdrawal verification, and how we store your…

Account verificationPayout protectionData security
pasti toto Legal terms that protect your account and payouts
REACH OUR LEGAL TEAM

How to contact us about account or data issues

Team online

Live chat

Open a chat from your account settings or the lobby. Our team in Surabaya responds to legal and account queries within two hours during support hours, Monday to Friday 09:00–22:00 WIB.

Email support

Send account access or data requests to [email protected] with your registered email. We confirm receipt within one business day and process requests within five working days.

Account settings

Update your personal data, email or phone directly in Settings > Profile. Changes take effect immediately for future logins and payout verifications.

HOW WE PROTECT YOU

Data handling, cookies and account security at pasti toto

Account security

Your login is protected by two-factor authentication through your registered phone number.

Encrypted deposits

All payment data flows through SSL encryption. Your wallet balance and transaction history are visible only to you and displayed…

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to remember your language and game preferences.

Data retention

Account data is stored for the lifetime of your account plus 36 months after closure for regulatory and dispute purposes.

Payment partner compliance

DANA, OVO, GoPay and QRIS are regulated Indonesian payment rails.

Your data rights

You can request a copy of your account data, correct your profile, or ask us to anonymise your history.

Common questions about legal terms and your rights

Yes. Go to Settings > Account Closure, confirm your choice, and your account closes immediately. Your data is retained for 36 months for dispute and regulatory purposes, then deleted. You can request immediate anonymisation by emailing [email protected] with your account number.

Any balance in your wallet is returned to the payment method you last deposited from — DANA, OVO, GoPay or QRIS. Withdrawals are verified and process within 24 hours. Contact support if the refund doesn't appear after two days.

Before any payout, we cross-check your account name against the registered holder of your DANA, OVO, GoPay or QRIS wallet. If there's a mismatch, we ask you to resubmit the request from a verified payment method on file.

Your login, wallet, and game history are encrypted and stored on pasti toto servers compliant with Indonesian data-protection standards. Backups are held separately for disaster recovery. You never leave your data in plain text.

Transaction records are stored for the lifetime of your account plus 36 months after closure. This covers dispute resolution and regulatory audits. After 36 months, records are securely purged unless a dispute is active.

Yes. Email [email protected] from your registered address with your account number and request a data export. We provide a downloadable file within five business days, including login history, deposits, withdrawals, game sessions and profile info.

No. We share data only with DANA, OVO, GoPay and QRIS for payment verification, and with regulatory bodies where required by law. We never sell your email, phone, or game history to advertisers or brokers.